Help Centre

Delivery times depend on the items ordered and the delivery option selected at checkout. Please see our delivery options for estimated arrival times. Orders placed after 1pm Monday to Friday, at weekends or on bank holidays will be processed on the next working day.

A confirmation email will be sent to the email address provided at checkout. Please check your inbox and junk or spam folder, as emails can occasionally be filtered there. If you have not received your confirmation email, please contact us at gameon@jaqueslondon.xyz and our Customer Service Team will be happy to help.

We’ll email you once your return has been received, checked and refunded to your original payment method. After the refund is issued, please allow a few working days for the funds to appear, depending on your payment provider. If you haven’t received a refund confirmation within 14 days of sending your return, email gameon@jaqueslondon.xyz with your order number and proof of postage.

We deliver to UK addresses only. If you need delivery overseas, your order must first be sent to a UK address. You are responsible for arranging and paying for any onward shipping.

Please check the tracking link in your shipping confirmation email for the latest delivery updates. If your order hasn’t arrived within the estimated delivery timeframe, email gameon@jaqueslondon.xyz with your order number and we’ll look into the delay for you.